Privacy Policy

Ventril collects the information you provide when creating and using an account, including your full name, email address, phone number, payout bank details, support messages, transaction history, and dispute evidence.

If you sign in with Google, we receive your name, email address and profile picture from your Google account. We use them only to create and identify your Ventril account, and we never receive your Google password.

When you make an offer on a ticket, we store the amount and its outcome. Sellers see only the amount and an anonymous label such as "Buyer A", never your name or contact details, and whether that label has previously let accepted offers expire unpaid.

We also store marketplace activity such as listings, purchases, messages, ratings, and notifications so the platform can operate securely and resolve disputes when necessary.

Your account information is used to verify identity, process purchases, release escrow, prevent fraud, respond to support issues, and comply with Nigerian financial and legal requirements.

We may also use transaction and usage data to improve trust and safety, investigate suspicious activity, and enforce marketplace rules.

For seller identity checks, we send your NIN or BVN and camera selfie to Dojah to check the identity record and assess the image. For NIN checks, we also send the saved NIN record photo and your selfie to Dojah for face comparison. We keep a one-way hash of the identity number to prevent reuse across accounts. For BVN checks, we may send a code to the email returned from the BVN record. For NIN checks, we may send a code to the phone returned from the NIN record.

We temporarily store the selfie and identity record photo in private storage for human review. A reviewer can compare the images, see available provider scores, and see whether a registered contact code was confirmed. A code or a single-image liveness score alone does not verify identity. We remove both review images after a decision and keep the decision and reason for fraud prevention and audit.

Ventril does not store your payment card details. Card payments are processed directly by Bachs, and Ventril only stores the transaction references, payout recipient information, and settlement records needed to run escrow and payouts. Paystack may continue to service transactions that began before the change to Bachs.

If you provide bank account details for seller payouts, those details are stored by Ventril and used to create a secure payout destination for settlement.

We use PostHog, a product analytics service, to understand how people use Ventril: which pages are visited, and steps such as starting checkout, completing a purchase, or submitting a listing. These events are linked to your account ID, not to your name, email, phone number, NIN or bank details, and we do not record your screen or what you type into forms.

When you first arrive from a link that carries campaign tags, or from another website, we remember that source in a cookie and attach it to your account if you sign up. We may also ask once how you heard about Ventril; answering is optional.

If you set an alert for an event, we store what you searched for and email you when matching tickets are listed.

You can request deletion of your personal data by emailing support@ventril.ng from the email address linked to your Ventril account. We may retain limited records where required to comply with fraud prevention, dispute handling, financial reporting, or other legal obligations.

For privacy questions, requests, or complaints, contact support@ventril.ng.

Ventril, 5A Mosalasi Street, Somolu, Lagos, Nigeria.