Legal
This policy explains what data Ventril collects, how it is used, and how you can contact us about privacy concerns.
Ventril collects the information you provide when creating and using an account, including your full name, email address, phone number, payout bank details, support messages, transaction history, and dispute evidence.
We also store marketplace activity such as listings, purchases, messages, ratings, and notifications so the platform can operate securely and resolve disputes when necessary.
Your account information is used to verify identity, process purchases, release escrow, prevent fraud, respond to support issues, and comply with Nigerian financial and legal requirements.
We may also use transaction and usage data to improve trust and safety, investigate suspicious activity, and enforce marketplace rules.
Ventril does not store your payment card details. Card payments are processed directly by Paystack, and Ventril only stores the transaction references, payout recipient information, and settlement records needed to run escrow and payouts.
If you provide bank account details for seller payouts, those details are stored by Ventril and used to create a Paystack transfer recipient for settlement.
You can request deletion of your personal data by emailing ventril.ng@gmail.com from the email address linked to your Ventril account. We may retain limited records where required to comply with fraud prevention, dispute handling, financial reporting, or other legal obligations.
For privacy questions, requests, or complaints, contact ventril.ng@gmail.com.